Most people have some preconceived notion of what a public consultation may look like: a crowded room, people talking back and forth, and a person standing at the front fielding questions. However, meaningful engagement can be achieved in a wide variety of ways, and as a result, should look different depending on the situation.
In my last blog, I talked about Community Summits, one of the engagement methods I used recently in a course at the University of Victoria to conduct ‘simulation’ consultations. This time, I’m shifting to another method, Conversation Cafés.
Conversation Cafés (CCs): Created in 2001 by Vicki Robin and Susan Partnow, this method has a broader purpose in relation to other engagement methods, which is to foster a culture of social cohesion and trust through open and lively dialogue between citizens. With this goal in mind, CCs are intended to be a fairly informal event- although it has some structure, the focus is on providing people with an opportunity to engage in some quality conversation and learn from others. Participation requires a high level of open-mindedness, acceptance and sincerity for other viewpoints; and there is no need for a formal agenda, consensus-building or marketing.
In contrast to other methods, the host is a full participant and does not represent any specific organization. In the simulation I conducted, I acted as the host to lead a dialogue on ‘dynamic updating’ in public deliberation. In the context of an urban planning controversy, participants discussed how conflicts among the various segments in the community could have been accounted for in the decision-making process.* Because of its highly open nature, the CC provided a suitable environment for true issue exploration, even when there are divergent viewpoints. The process is structured to encourage participation from everyone in the group, and allows them to speak freely without being interrupted. The value proposition became clearer with each subsequent round of discussion, as you could really see the conversation deepening. To learn more about CCs, you can visit www.conversationcafe.org.
To further illustrate the wide range of engagement methods, it’s useful to mention of some of the creative things my colleagues did for their simulations:
- One group used Playback Theatre, which takes personal stories shared by participants and uses improvisational theatre to portray the experience, and deepen the level of understanding, to the wider group. In my course, this method was used to focus on the impact of binge drinking on university student.
- Another group used the Think Like a Genius process, which is a hands-on, strategic planning method aimed at leveraging the ‘beneath the surface’ (and often times incommunicable) ideas that individuals have. Participants collaborate to construct physical models that symbolize their creative vision. To some, this type of exercise may sound odd at first; but it has been used to engage executives from companies like IBM, McDonald’s and Procter & Gamble.
So what is the significance of these examples? It means that when you’re planning an event, you don’t have to start from scratch. If you have a good idea of what you want to accomplish and who you want to engage in the process, then these types of methods can be a valuable starting point for designing and implementing a truly effective engagement strategy.
- Tristan Eclarin -
Online deliberation – It’s all about the possibilities!
Wednesday, February 16th, 2011
What is it about the online environment that makes it such a good place for engaging citizens?
I think it’s all about the possibilities.
Online dialogues can give citizens the opportunity to voice their individual concerns and ideas, on an equal footing with others, and at almost zero cost. And because it all takes place online, there is the added value of collaboration – whether in real-time or at your own convenience. If I’m participating in the dialogue, I can see what others are saying (who agrees or disagrees with me?), I can work with others to enhance our common ideas, and I can help build the critical mass needed to push action on an issue.
So what can we do to make sure we’re making the most out of these opportunities? Ellis Westwood, one of Ascentum’s senior consultants, forwarded me some research on online deliberation that addresses this question.
In a report written by Martin Karlsson, a doctoral candidate at the Örebro School of Public Affairs in Sweden, all 28 of these online forums were looked at. Since they were all similarly designed, implemented and connected to the broader policy process, Karlsson makes the case for looking deeper, and focusing on what other factors contribute to the success of online deliberation projects. He came up with two general hypotheses…
While it may seem self-evident that diverse opinions and high levels of engagement are critical factors for effective participatory processes, it is easy to ignore them, especially if there is a lot of emphasis on reaching consensus. But your online deliberation project stands to be much more constructive and impactful if you commit to these principles and work them into the process.
- Tristan Eclarin -
Tags: Case Study, Deliberation, Online, Tools
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