Blog

Posts Tagged ‘Public Participation’

Ascentum’s 9th Anniversary – Interview with Joseph Peters
Monday, April 16th, 2012

Ascentum recently celebrated its 9th anniversary! To mark this exciting occasion, Holly Clark sat down with Ascentum co-founder Joseph Peters to reflect, reminisce and discuss plans for the future of public participation.

Video Transcription

Holly: Joe, what was the biggest adjustment that Ascentum has had to make? How did we overcome this challenge? And what did we learn from it?

Joe: One of the biggest challenges that we’ve had to deal with over the past nine years is really adapting to new technologies. The software we used nine years ago and the software that we’re using today are fundamentally different. I think that’s where we’ve had to adapt and I think that’s where we’ve adapted very well.

Holly: In the past nine years, what would you describe as Ascentum’s biggest success? Or most exciting moment?

Joe: That’s a tough question. It’s pretty funny to think about that and all the things that we’ve accomplished over these past nine years. But one of my favorite memories, and I’ll never forget, is the party that we had for employees and clients when we first moved into our offices at 30 Rosemount. It really was a fantastic event. Put down a marker in all of our experiences to say that we had arrived, we were an organization, we were a firm, we had our fancy offices with the giant Ascentum logo on the wall. I’ll never forget that day.

Holly: What was your most interesting project?

Joe:  I’ve been involved in over 100 projects, maybe even closer to 150 in the last 9-10 years so asking me which is my favourite project or which is the most interesting project is very difficult. They’re all like little children to me in a way that you start out with them, you build them, you grow them, and you watch them leave you when you’ve wrapped up the project. All of them are near and dear to my heart. One of the most interesting and most challenging initiatives was one I was involved with on the last year on Childhood Obesity. Both professionally and personally, it was an outstanding initiative. I learned a lot, I got to meet some fantastic Canadians all across the country from Vancouver to St. John’s to Aklavik in the Northwest Territories. It was fantastic to hear the different perspectives and hope that the outputs of this initiative could really help affect change and make a difference, because childhood obesity is an issue that affects so many Canadians and sets them up for their health outcomes for the rest of their life.

Holly: How do you think the world of public participation has evolved in the past nine years? How do you think Ascentum has adjusted to this evolution?

Joe: This is an easy one to answer. When I look at how public participation has transformed over the last nine years, the factor that has had the greatest influence on this has to be is social media. We used to spend a lot of time and effort trying to get people to come to you, to come to your website, to come to your event. With Facebook and Twitter now, we can go to where people are. That’s fundamentally transformed that relationship in terms of a pull to people, or a push out to people. That’s been the biggest difference and I think we’re just beginning to see the influence that social media can have on public participation, and it will continue to transform in the years to come.

Holly: What do you see for the future of public participation?

Joe: I don’t have a crystal ball, but I can tell you for sure that social media is going to have an influence on it. The way that we’re using technology today and how we’re going to use it in ten years from now is going to be different. I think that we probably have more virtual meetings. We’re beginning to see webinars, web-conferencing, video conferencing really coming into their own and being effective channels for engagement. I only hope that in nine or ten years, we start to see improvements in that area, and really an online supported technology can make public participation online seem closer to what we experience in a face to face meeting. Hopefully we will see that change in the next nine years.

Holly: What do you hope to achieve in the next nine years at Ascentum?

Joe: Well it’d be really nice if I had a crystal ball that would let me know where we would be in 9 years from now. What I can tell you is that what we’d like to achieve over the next nine years is investigating new markets. We’ve got our finger on the pulse of some emerging areas that we’d like to be involved in as we look to new markets, and it’d be also interesting to have some different Ascentum offices. We have our small office in Toronto and our virtual presences in California and Washington, but it would be nice to have another small office across the pond in the EU. It’d be great to do some work there. So I think in the next nine years, I see only good things for Ascentum. Only continued growth. It’ll be great to have new people on board. We know we’ll have to deal with change; change is a part of life. But I look forward to the next nine years. It’s been an outstanding first nine, and I only hope that the next nine are as rewarding as our first nine years.

Holly: Thanks for tuning in, and make sure to follow us @ascentum on Twitter.

-Holly Clark-

Top 10 Ascentum Blog Posts of 2011
Friday, January 6th, 2012

It’s been a busy year on the Ascentum blog, a space for us to share interesting developments in public engagement, useful tools and resources, and news on the goings on of our dynamic team.  Our top most viewed blogs deal with topics vast and varied, from the history of crowdsourcing to the demise of RIM, from Calgary Mayor Naheed Nenshi to the use of NVivo to analyze qualitative feedback in engagement processes.

Here are the top 10 blog posts (by page views) of 2011:

  1. Gmail and GSA – one giant step forward for government (Friday June 17) – Joseph Peters  402 views
  2. Why RIM Fails – The Kindle Fire (Thursday September 29) – Joseph Peters 289 views
  3. Shaw’s Customer Conversations on Data Use. Great, but what about online tools…? (Tuesday March 1) – Ellis Westwood 246 views
  4. Using NVivo to Truly Understand Participants’ Views and Ideas (Monday June 13) – Stephan Telka 98 views
  5. Announcement – Mary Pat is becoming a Partner at Ascentum! (Monday September 19) – Holly Clark 82 views
  6. A Short History of Crowdsourcing (Friday June 24) – Ellis Westwood 68 views
  7. Social Media tackling obesity one picture at a time (Thursday April 14) – Cassandra Tavares 64 views
  8. Inspiration and Iron Fists (Thursday September 22) – Joseph Peters 63 views
  9. In Conversation with Ellis Westwood, Ascentum’s new Director of Project Innovation (Monday December 5) – Holly Clark 63 views
  10. Kathleen Petty and Fostering Dialogue in Canadian Media (Tuesday July 12) – Stephan Telka 61 views

Looking forward to more great posts and conversations throughout 2012!

-Stephan Telka-

Starbucks CEO and Public Engagement: “Wake Up!”
Friday, October 28th, 2011

Over the summer, Starbucks CEO Howard Schultz began a crusade to end what he, and many others, are calling the political gridlock in Washington. In August, Schultz sent out an e-mail to all of his employees, as well as a number of business leaders, stating that he was finding himself “growing more and more frustrated at the lack of cooperation and irresponsibility among elected officials as they have put partisan agendas before the people’s agenda.” Weeks later, Schultz urged CEOs across the country to withold their political contributions until a “transparent, comprehensive, bipartisan debt-and-deficit package is reached that honestly, and fairly, sets America on a path to long-term financial health and security.” CEOs from many top companies, including those from AOL, Pepsi and Walt Disney, heeded his call and took the pledge. Following this, Schultz sought to broaden his call for action through public engagement.

On September 6, 2011, Schultz worked with the non-profit organization No Labels to conduct a “town hall meeting” in New York, where people could call in to share their perpective on what’s causing the “crisis of confidence” in America. Branded as a “Conversation with America,” Schultz sought outreach through online advertising, mass e-mailing, and by running ads in the New York Times and USA Today, urging “Americans to participate in the forum and insist politicians to end their hyper-partisan behaviour.” Schultz said he was inspired to hold the town hall meeting after receiving hundreds of e-mails and letters from citizens who are struggling in the current U.S. economy.

Now for some points on what went down during the town hall meeting:

- Where was it held? The venue was Cooper Union, a prestigious private college in Manhattan. However, it was slightly repurposed to look like your local Starbucks, complete with eager-looking young people in the background, sipping on their Starbucks drinks and typing away on their Macbooks. The whole thing was streamed online.

- Who was there? An impressive group of individuals hosted the meeting, including a senior political columnist for Newsweek and CNN contributor; the President of the Grady Health Foundation in Atlanta; a Professor of Management from the Harvard Business School; and the President of the Committee for a Responsible Federal Budget.

- What happened? Over a 90-minute time period, the panel discussed the issues at hand and took questions from call-in viewers. However, the broader focus seemed to be on encouraging people to take the pledge to withhold campaign contributions.

 

So what should we make of this? From a process perspective, “A Conversation with America” does not represent the most robust public engagement initiative for a number of reasons. The hosts of the meeting were not unbiased and promoted a clear agenda, many of the questions that were asked were very similar and seemed to be a bit leading in nature, and there was corporate branding everywhere. However, I’m assuming that Mr. Schultz is placing more focus on the message rather than the process.

Political ideologies aside, I think this is an inspiring example of high-profile business leaders, particularly those from companies with popular consumer brands, taking a stand and using (some form of) public engagement to get citizens to “wake up”!

-Tristan Eclarin-

Ascentum community engagement project for South East LHIN a “resounding success”
Friday, October 21st, 2011

Earlier this year, Ascentum was hired by the South East Local Health Integration Network (LHIN) to engage community members across southeastern Ontario and gather public input on new health care plans for the region.

We worked closely with staff from the South East LHIN, as well as physicians and other clinical experts, to design a series of deliberative workbooks that local residents could complete online to have their say.

Here’s an excerpt from a recent press release that looked back on what we achieved.  According to the South East LHIN’s CEO, Paul Huras:

The fact that we heard from 867 participants who took the time to complete a total of 1775 detailed workbooks is a solid indication that this engagement worked very well,” said Huras. “Each of these participants took the time to learn, understand and comment on workplans that were detailed and complex. The process provided a great deal of quantitative and qualitative feedback that has helped our Clinical Leads and their teams to adjust and fine tune these plans,” he added.

We appreciated the opportunity to work with the LHIN and their partners on this project.  From our perspective, they were truly committed to gathering input from their communities and using it to help guide their decision-making.

In fact, you can read the full public report of what we heard during the engagement here.  And here’s a link to the full press release.

 

In support of LHINs

Recently, some people have questioned the value of LHINs.  These critics say that LHINs are too costly, or take money away from front line care.

From my perspective, the right question about what LHINs do should be framed differently.  Who best understands the health care needs of local communities across Ontario?  Local residents and health system planners, or those in a head office thousands of kilometers away?

We have done work for several LHINs, including Share Your Story, Shape Your Care for which the North West LHIN won the International Association for Public Participation (IAP2)’s Innovation of the Year award for 2009.

We’ve always found LHIN staff to be dedicated, hard-working local residents driven by a desire to coordinate health services in a way that reflects local priorities, needs and values.  We think their work is important and hope they are able to continue building on the progress already made.

To end, a local MPP for the region once told me “When you get the public involved, you get way better results.  When you leave it up to a politician, it takes too much money; it takes too long; and they’ll probably get it wrong!”

- Ellis Westwood -

An alternative view of Alberta: Edmonton, energy, climate change and citizen deliberation
Friday, September 30th, 2011

The brouhaha against the Keystone XL pipeline once again shines a harsh light on Alberta and its oil sands industry. And the National Roundtable on the Environment and the Economy’s latest report on the costs of climate change to Canada sharpens the debate.

What flies under the radar in the rest of Canada is the fact that Edmonton City Council recently passed a comprehensive and far reaching environmental strategy called The Way We Green (TWWG). Its goals and policy directions, including on climate change and energy, are nothing if not forward looking and very ambitious.

The Alberta Climate Dialogue project (ABCD) is a five-year university-community initiative (2010-2015) exploring how new forms of citizen participation in policymaking can enhance Alberta responses to climate change (I serve on ABCD’s Steering Committee). ABCD and the Centre for Public Involvement  (CPI) are exploring a partnership with the City of Edmonton to co-create a public participation campaign that seeks to advance climate change policy and action in Alberta.  This partnership would also advance knowledge, capacity, and practices of citizen dialogue and deliberation in Alberta and beyond.

On September 23, ABCD/CPI hosted a workshop for the City of Edmonton leaders, community stakeholders who were involved in the creation of TWWG, and ABCD’s leading researchers and public participation practitioners (as both presenters and participants). I had the pleasure of facilitating this event which set out to better understand how citizen deliberation can support the City’s responses to energy transition and climate change; leverage expertise to inform the City’s public engagement efforts; and help align key energy and climate change objectives on a public engagement spectrum. Judging from the buzz at tables and the thoughtful contributions about how serious citizen engagement could really help the City administration and Council to implement TWWG, the workshop was a success.

Following on the heels of this workshop, ABCD convened its annual planning session – this year participants contributed their research and practice expertise to support the Edmonton initiative, including design and learning dimensions. Graphic recorder Avril Orloff captured a snapshot of key elements of ABCD’s work and aspirations in the drawing included here (click on the image on this screen and the next to view it in detail).

Stay tuned for the next chapter in the City of Edmonton / ABCD / CPI partnership story – citizens and the City implementing wise choices for environmental sustainability.

-Mary Pat Mackinnon-

@ascentum tweets of the week
Thursday, September 29th, 2011

Here are some of the Twitter posts and links that we’d like to pass on from this week. You can find us on Twitter at http://www.twitter.com/ascentum

  • Survey Results: 54% of Canadians would engage more with government if there were ways to participate online.  http://bit.ly/oiW5MX
  • Retweet from @elliswestwood: National Assembly of Wales video to launch public consultation on bilingual services. http://youtu.be/lyNYZQI-Viw #demopart
  • @ascentum blog: @nenshi Thanks for inspiring at the Public Consultation & #publicengmt conference in TO this week! You inspired a blog http://bit.ly/qtx5Ka
  • Video: Interesting facts & figures in this video on the “Social Media Revolution 2011″ http://youtu.be/3SuNx0UrnEo
  • From the U.S.: The U.S. National Issues Forum is engaging Americans on the National Debt using Second Life http://ncdd.org/5951 #demopart #publicengmt

 

Public Engagement in Singapore: Preventing Religious & Racial Conflict
Monday, September 26th, 2011

On September 21st, Deputy Prime Minister Teo Chee Hean attended the International Conference on Community Engagement in Singapore. The Conference was specifically aimed to discuss, “Countering Extremism and Building Social Resilience through Community Engagement”.

At the conference, Mr. Teo applauded the success of the Community Engagement Program (CEP) which was launched in 2006 in Singapore to enhance racial and religious harmony. This program was created to strengthen the understanding and ties between people of different races and religions, and build up Singapore’s skills and knowledge in coping with emergencies. Through the program, the community is involved in response plans that are activated when a crisis occurs, and ensures that Singaporeans will work together to cope with them.

As reported in Singapore news on Wednesday, Mr. Teo mentioned how the program has inspired many citizens to take ownership of their future. He reminded Singaporeans that they should be proud of what has been achieved, and strive to bring even more people into the program.

He highlighted the Geylang Serai area, which has the largest concentration of racial and religious organizations in Singapore with some 120 religious institutions, clan associations and civic organizations. In February of this year, a fire broke out at the Chong Hood Lim Association, a Buddhist temple housed within a shophouse in the area. The temple and the Coronation Baptist Church next door became structurally unstable. Upon learning that the church would be unable to conduct service sessions, the temple’s management agreed to share its newly-acquired activity centre nearby to temporarily allow the church to continue conducting service sessions. Mr. Teo said subsequently, the church was able to find its own space, but what was important was the spirit of help from the community that was evident.

He went on to say, “We have learnt from campaigns of the past that a top-down approach may get a project started expeditiously. However, to have it take root and be sustainable in the long term, it has to inspire the ground and gain traction. It is only when the people on the ground take ownership and see meaning in it that the programme works.”

I was inspired to read that Singapore has implemented such socially-empowered engagement. It’s refreshing to know that an ideology we believe in also rings true across seas: That the top can initiate, but ultimately, we can’t ignore the influence that comes from the grassroots beneath. I think this is the path to a better democracy in the long run.

-Holly Clark-

Announcement – Mary Pat is becoming a Partner at Ascentum!
Monday, September 19th, 2011

As the warm air subsides and the seasons shift, the Ascentum team is also feeling some major changes in the atmosphere. It has recently been announced that Ascentum’s Director, Mary Pat Mackinnon, will be promoted to Partner at Ascentum! In her position as Director, Mary Pat has led public and stakeholder engagement initiatives and is integral to the strategic planning work Ascentum does for its clients. (more…)

Crowdsourcing: 5 Reasons Why It’s Here to Stay
Wednesday, August 11th, 2010

From designing marketing campaigns to vetting brand ideas to solving customer service-related issues and shaping new government services, crowdsourcing is a dynamic tool being used ever increasingly by companies to solve some of their most quizzical quandaries. (more…)

Participation and Open Government Web Sites
Wednesday, December 23rd, 2009

Joe Goldman, AmericaSpeaks
Joseph Peters, Ascentum

The recently-released Open Government Directive requires all federal agencies to create an open government web site within 60 days (more…)