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I am a big fan of the Government Services Agency or GSA in the US.  Canada’s equivalent is Public Works.  GSA have been early adopters and supporters of social media with apps.gov but now are on the brink of a giant step forward for government.  They are moving to Gmail.  Think of the cost savings, the collaboration options, the bottomless in-box (for all intents), but also a recognition that web based makes sense.

Contrast GSA’s innovation with government departments here in Canada that use antiquated browsers (IE 6) and Lotus Notes as a major email platform.  I know, Lotus Notes.  GSA’s decision is one to be commended.   (more…)