Blog

Posts Tagged ‘Dialogue’

The Possibilities for Citizen-Led, Community-Level Change… in Canada?
Thursday, December 22nd, 2011

In an effort to follow new and interesting practices in engaement, I’ve spent some time looking into the work of Everyday Democracy – a non-profit organization that works closely with communities across the U.S. to address complex, local level issues through public involvement (PI). Its work seems to reflect a much larger trend around PI, which is the rise of community-based initiatives, particularly in the U.S.

To help demonstrate the type of impact that PI can have on the local level, let’s look at Portsmouth Listens, a collaborative effort between the city of Portsmouth, New Hampshire, and its citizens to impact important local issues through increased PI. According to Matt Leighninger, “Portsmouth Listens shows that public engagement processes do not have to be ‘owned’ by government – that they in fact may be more effective and sustainable when they are jointly owned… it harks back to a time in New England when public life was as much a function of community as politics.”

It all started in 1999 with the issue of bullying in the city’s middle school. In an attempt to address the situation, the school invited students, teachers, parents and neighbours (e.g. homeowners, shop owners and individuals from a nearby senior’s housing complex) to participate in a dialogue.

Some of the most notable ideas came from students themselves, which included moving the school’s bike rack to another area that has more traffic and is less isolated, and increase lighting in certain areas around the school grounds. A year later, the town council used this process as the foundation for gathering public input on school redistricting, which can be a ‘hot’ issue in any community. With a significant enrollment imbalance between Portsmouth’s three elementary schools, rotating dialogues were held in each one. This process helped increase comfort levels, as parents were given the opportunity to get a feel for all the schools, thereby decreasing the antagonism around “moving my kid from their school.”

These types of participative initiatives continue to be used in Portsmouth today. For example, residents can review the city’s Master Plan, which outlines the framework for the community’s planning and land use decisions. In one review, citizens came up with a unique idea that wasn’t in the Plan – to convert an old soap factory to an art colony, which could also attract tourists to the city. For more information, please visit this link for Everyday Democracy’s two-part orientation video (scroll down).

All of this leads me to ask three questions:

  • Are these types of community-level initiatives emerging to the same extent here in Canada? (I would argue that they aren’t, or are not as well publicized)
  • How is the potential for community-level change affected by the fact that our municipalities are “creatures of the provinces,” which provide less funding sources and regulatory levers in relations to their American counterparts?
  • What actions we can take as citizens, so as not to limit the possibilities for citizen-led, community-level change here in Canada?

-Tristan Eclarin-

Learning from Stakeholder Engagement at Canadian Blood Services
Friday, October 14th, 2011

I just arrived back from a term position at Canadian Blood Services (CBS), where I was on loan from Ascentum for a little over five months. Submerged in the world of blood and blood products, not only did I learn a great deal about the organization, but I became further versed in the realm of stakeholder relations, one of Ascentum’s main service offerings.

CBS is a prime example of how an organization can use stakeholder engagement to further advance its goals, while ensuring that all players are involved in the decision-making process. Designated as a Stakeholder Relations / Communications Specialist, my role included managing the various committees CBS has for gaining input on the blood system. The two main committee groups I helped oversee were the seven Regional Liaison Committees (RLCs) and the National Liaison Committee (NLC).

Regional Liaison Committee membership includes the Regional Director, donors, recipients, volunteers, hospital partners, clinic organizers, patient groups and sponsors. There are seven RLCs held across Canada and they each convene three times per year to discuss hot issues pertaining to the blood system. Equipped with knowledge acquired from meetings, RLC members are also responsible for assisting CBS in taking the issues to other stakeholders and citizens in their regions.

The National Liaison Committee is similar to the RLC in that it consists of recipient, patient and donor groups, volunteers and hospital partners. However, it is at a level higher in the sense that it is comprised of one representative from each RLC and members from national organizations, such as consumer groups. This Committee meets twice per year and on the second day of the meeting scheduled in the fall, the Committee has a chance to meet with the full CBS Board of Directors and raise any issues which are bubbling at the regional level and within their stakeholder groups.

I was fortunate to have the opportunity to organize and sit in on the fall NLC meeting. On the second day, members were asked to present to the Board why they felt this committee was important to them.  One member summed up his experience on the committee as follows:  “It’s made me feel like I have part ownership in the Canadian blood system.  It reconfirms my commitment as a donor, as a recruiter of donors and as an advocate in my community for CBS.”

This is just one example of how an organization has made it a priority to consult with its stakeholders on key issues affecting its growth and direction. I feel grateful that I was able to play a part in connecting CBS with the stakeholders that need to be engaged. Now that I am once again part of the Ascentum team, I will strive to blend my newfound stakeholder relations’ knowledge into my future assignments.

– Cassandra Tavares –

Kathleen Petty and Fostering Dialogue in Canadian Media
Tuesday, July 12th, 2011

At the end of June, one of the most familiar voices in political circles signed off as the host of Canada’s longest running political program, The House. Kathleen Petty, a veteran CBC reporter, is known for creating a space where personal attacks, guests talking over one another, and reading unchallenged from talking points were not tolerated.

As she reflected back recently on her five years as host, Petty shared some interesting insights on the kind of conversation she was trying to foster (emphasis my own):

“I didn’t think we were really asking for much. If, in response to a question, a politician hesitated, even a little, I was reasonably confident that the answer required some thought, instead of tired talking points that require none. That in Ottawa is a victory. And that is, in my view, a problem. We talk AT each other, not WITH each other. We keep score, assign penalties, and generally treat politics as a sport. But as sports go, politics might be a great a game for participants, but not spectators or listeners. I sense a great disconnect. Why don’t Canadians vote? Perhaps, because we’re not treating them as participants – but as spectators.”

Petty was clearly trying to foster dialogue, which according to the National Coalition for Dialogue and Deliberation, “is a process that allows people…to share their perspectives and experiences with one another about difficult issues we tend to debate about or avoid entirely…Dialogue is not about judging, weighing or making decisions, but about understanding and learning. Dialogue dispels stereotypes, builds trust and enables people to be open to perspectives that are very different from their own.” It is one of the key ingredients to changing the way we tackle some of the most pressing public policy issues in Canada.

It is my hope that the kind of conversations Petty started will continue after her departure for Calgary, and continue to influence greater political discourse in Ottawa and beyond.

- Stephan Telka -

Recovery in Haiti – Using the Power of Dialogue
Tuesday, February 22nd, 2011

One year ago, Haiti was shattered by one of the most devastating natural disasters in its modern history. The 7.0 magnitude earthquake destroyed an already fragile country, killing 300,000 people (roughly the size of London, Ontario), leveling towns, villages and cities, including the capital Port-au-Prince, and chipping away further at the spirit of the nation.

In recent Globe and Mail article on the disaster, a few quotations from development experts jumped out at me about how positive change can come about in the country:

“The international community should go back to a minimalist approach to Haiti and let Haitians assume full control of their own affairs. But this starts from Haitians, inside and outside, reinventing the brand.
Chalmers Larose, political scientist and Haiti expert, University of Quebec in Montreal

The goal of the donor community should be to put itself out of the Haiti aid business. That’s why we are supporting dynamic organizations like YouthBuild, Iveneo and the International Medical Corps, which are enabling small businesses, bolstering job creation and empowering Haitians with life skills and job training”
Gary Edson, CEO, Clinton Bush Haiti Fund

As some who’s passionate about public involvement, I do see a role for dialogue as Haiti stumbles along the road to recovery:

  • The provision of needs through dialogue: The most immediate need is to ensure the basic daily needs of the nearly 1.3 million Haitians left homeless and now living in slums scattered across the country. The nearly 10,000 non-governmental organizations operating in the country need to enter into dialogue amongst themselves and with government authorities (regular coordination meetings, prioritization of aid projects, developing handover timelines, etc…) to avoid duplication of services and gradually hand off service provision to Haitians.
  • Economic empowerment: Haitians need to feel a sense of ownership over their lives and wellbeing. With the freedom to pursue their own economic endeavours, through basic training, skills development and microcredit, in tandem with the elimination of red tape, attention can gradually be put toward improving community life and wellbeing. It is from here that more in-depth dialogue and deliberation on Haitian identity and nation-building can take place.
  • Civic engagement: With the most recent presidential election results mired in scandal, and the ongoing challenges the government faces in bringing about change, Haitian respect in their democratic institutions is waning (assuming scarce resources of time are already being dedicated to engage in the broader community when access to food, clean water and shelter is a daily struggle). Scarce central government and donor funds need to be dedicated to engaging neighbourhood populations in reconstruction and the provision of care. By engaging recipients of care at the local level, Haitians will feel a greater sense of empowerment and engagement.

As the thirteenth post-disaster month approaches, it is clear that Haiti requires involved, sustainable solutions.

- Stephan Telka -

Fostering International Dialogue and Youth Engagement in Laos
Thursday, November 18th, 2010

Earlier in November, I had the honour of facilitating a dialogue and representing Canadian youth at the Vientiane Youth Leaders’ Forum in the Laotian capital of Vientiane, which took place on the sidelines of the First Meeting of States Parties to the Convention on Cluster Munitions (more…)

How to use Smartphones to make your next in-person dialogue awesome!
Friday, September 3rd, 2010

Smartphones bring the world into users’ hands.  Web access, Facebook, Twitter, Wikipedia and apps allow people to access, share and co-create knowledge in real time.

They are also powerful tools that can make in-person dialogues awesome – both in terms of generating shared information and giving participants a more engaging experience.  

And, researchers estimate that there are over 5 million Canadians with Smartphones.  They are becoming more common as tools for business and/or personal use.

Earlier this week, we read a great blog by Dwayne at LearningCycle.ca called “35 Ways to Use an iPhone in a Workshop”.  Some are there for fun but there are quite a few thoughtful ways to use iPhones or other Smartphones in workshop.

Here are our favourite 5:

Camera: Use it to snap pictures of group activities, flip charts, and other knowledge products participants create during small group breakouts.  These can be analyzed and included in reports, as well as shared online.

Video: Use it to capture the “story” of the day – the opening, group interactions, individual conversations, and even personal “what I learned” or reflections interviews at the end of the event.  This could be easily edited and kept as a time capsule, shared with participants only or posted online for the broader community experience the event as well.

Twitter: With an LCD display and active search enabled, use it to ask participants questions and have them @message or DM replies.  140 characters isn’t much, but it can help participants express their ideas concisely!  (You can read an earlier blog with more tips for using Twitter at in-person events here)

Wikipedia app or Google search: Use them to check facts, conduct quick research and bring additional knowledge to play to inform deliberations and make they are truly evidence-informed.

Networking: Use it to help participants build professional networks or stay in touch.  On the free Bump App for iPhones, participants can “bump” fists with their devices and exchange contact information wirelessly.  It’s as easy as shaking hands… only more fun.

A big thanks to @learningcycle for a great blog that got us thinking…

Ellis Westwood & Stephan Telka

The Census Debate: An Opportunity for Public Dialogue…
Friday, July 23rd, 2010

Over the past few weeks, there has been a great debate in Canada on the role of the census, and what form it should take – a short, widely-distributed version or a longer, less widely-distributed version – and whether completion should be mandatory or voluntary.

Those supporting a mix of a shorter, mandatory version combined with a voluntary longer version posit that the existing mandatory long form is an invasion of privacy and that it is coercive to force Canadians to complete it, considering that voting in Canada is not mandatory. In contrast, those supporting the current mandatory long version combined with a voluntary short version argue that it produces a wealth of data required by innumerable levels of government, non-governmental organizations and private business, and that any changes will produce a skewed or even useless national demographic record.

While the sweltering temperatures of early July have subsided, debate on the census remains heated. I see the debate around this issue as an excellent opportunity for dialogue, deliberation and public engagement – for those involved in the decision and its ramifications to come together and decide what the best path forward is. There are a number of tools that I could see being used to consult nationally:

  • A series of face-to-face dialogues held across the country, during which stakeholders would come together to learn about and work through the various options available;
  • An online consultation, using a ChoiceBook, during which participants once again work through the pros and the cons of a number of options.
  • A live online chat with the federal Minister of Industry, providing participants a chance to hear firsthand about and to discuss the options available.

It is through listening to understand, exploring and testing one’s personal assumptions, searching for strengths and value in other positions, and seeking an outcome that creates new common ground that sustainable decisions can be found on this issue and other pressing public policy issues.

- Stephan Telka -

Strengthening the Red Seal program – through stakeholder involvement
Friday, June 4th, 2010

Ascentum is excited to be working with the Canadian Council of Directors of Apprenticeship (CCDA) to develop a plan to strengthen and improve their signature “Red Seal” program, a system of common standards for the skilled trades in Canada. (more…)