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Archive for September, 2011

An alternative view of Alberta: Edmonton, energy, climate change and citizen deliberation
Friday, September 30th, 2011

The brouhaha against the Keystone XL pipeline once again shines a harsh light on Alberta and its oil sands industry. And the National Roundtable on the Environment and the Economy’s latest report on the costs of climate change to Canada sharpens the debate.

What flies under the radar in the rest of Canada is the fact that Edmonton City Council recently passed a comprehensive and far reaching environmental strategy called The Way We Green (TWWG). Its goals and policy directions, including on climate change and energy, are nothing if not forward looking and very ambitious.

The Alberta Climate Dialogue project (ABCD) is a five-year university-community initiative (2010-2015) exploring how new forms of citizen participation in policymaking can enhance Alberta responses to climate change (I serve on ABCD’s Steering Committee). ABCD and the Centre for Public Involvement  (CPI) are exploring a partnership with the City of Edmonton to co-create a public participation campaign that seeks to advance climate change policy and action in Alberta.  This partnership would also advance knowledge, capacity, and practices of citizen dialogue and deliberation in Alberta and beyond.

On September 23, ABCD/CPI hosted a workshop for the City of Edmonton leaders, community stakeholders who were involved in the creation of TWWG, and ABCD’s leading researchers and public participation practitioners (as both presenters and participants). I had the pleasure of facilitating this event which set out to better understand how citizen deliberation can support the City’s responses to energy transition and climate change; leverage expertise to inform the City’s public engagement efforts; and help align key energy and climate change objectives on a public engagement spectrum. Judging from the buzz at tables and the thoughtful contributions about how serious citizen engagement could really help the City administration and Council to implement TWWG, the workshop was a success.

Following on the heels of this workshop, ABCD convened its annual planning session – this year participants contributed their research and practice expertise to support the Edmonton initiative, including design and learning dimensions. Graphic recorder Avril Orloff captured a snapshot of key elements of ABCD’s work and aspirations in the drawing included here (click on the image on this screen and the next to view it in detail).

Stay tuned for the next chapter in the City of Edmonton / ABCD / CPI partnership story – citizens and the City implementing wise choices for environmental sustainability.

-Mary Pat Mackinnon-

Why RIM Fails – The Kindle Fire
Thursday, September 29th, 2011

I remember how excited I was when I got my first blackberry.  It was thick, black with a monochrome screen, but it was beautiful.  Finally I could get emails, contacts, and a phone all in one.  Goodbye abandoned and gently used palm pilots, and hello thumbs.

The first few blackberries I had were fantastic.  They did what they were supposed to do really well.  The other bells and whistles were slightly useful, like mobile web browsing or the music player, but they could be ignored.  Then something happened that changed mobile phones, arguably forever – the iPhone.  It did a lot of things really well.  It did the basics (phone, email, calendar), and it also made mobile browsing functional.  What changed it all was consolidation of media (songs, videos) that people already had and the already legendary app store.

It was around this time that RIM, in an attempt to compete with Apple, decided to push products to the market too early.  The Storm was the worst and last blackberry I ever had.  The touch was flawed, the clickety screen was a rate-limiting factor, and the thing rebooted like a 386 running windows 95 (aka constantly).  It was an embarrassment.  Instead of learning from that mistake in 2008, fast forward to 2011 and the release of the Playbook.  Once again trying to compete with an Apple game changer, RIM releases a product that just wasn’t ready.  Shortcomings were a camera with no camera app, and no native mail app.  Let’s put that together with a wasteland for an app store and the fact that the arcane process for creating an app is a barrier (and affront) to developers.

Now Amazon just released the Kindle Fire.  I will bet today that it is a game changer in the tablet market at a price point of $199.  It doesn’t do everything at that price, but it does many things well.  It provides access to movies and music, e-reader excellence, and an enhanced web browser that leverages Amazon’s server capacity.  Why didn’t Bezos et al release this six months ago?  Because it wasn’t ready!  Why will it work?  It will hum because there is access to a breadth of content that Amazon already has.  The Fire is just another channel to the diversity of Amazon’s content.

Dear RIM, it’s time to wake up.  I loved you once.  You are Canadian.  We should be proud of you, but now we are not.   Stop putting products on the market when they aren’t ready.  Learn!  Pretty please, learn!!

PS – this really isn’t a public participation post, but a social media hardware post.  Couldn’t help myself.

-Joseph Peters-

@ascentum tweets of the week
Thursday, September 29th, 2011

Here are some of the Twitter posts and links that we’d like to pass on from this week. You can find us on Twitter at http://www.twitter.com/ascentum

  • Survey Results: 54% of Canadians would engage more with government if there were ways to participate online.  http://bit.ly/oiW5MX
  • Retweet from @elliswestwood: National Assembly of Wales video to launch public consultation on bilingual services. http://youtu.be/lyNYZQI-Viw #demopart
  • @ascentum blog: @nenshi Thanks for inspiring at the Public Consultation & #publicengmt conference in TO this week! You inspired a blog http://bit.ly/qtx5Ka
  • Video: Interesting facts & figures in this video on the “Social Media Revolution 2011″ http://youtu.be/3SuNx0UrnEo
  • From the U.S.: The U.S. National Issues Forum is engaging Americans on the National Debt using Second Life http://ncdd.org/5951 #demopart #publicengmt

 

Public Engagement in Singapore: Preventing Religious & Racial Conflict
Monday, September 26th, 2011

On September 21st, Deputy Prime Minister Teo Chee Hean attended the International Conference on Community Engagement in Singapore. The Conference was specifically aimed to discuss, “Countering Extremism and Building Social Resilience through Community Engagement”.

At the conference, Mr. Teo applauded the success of the Community Engagement Program (CEP) which was launched in 2006 in Singapore to enhance racial and religious harmony. This program was created to strengthen the understanding and ties between people of different races and religions, and build up Singapore’s skills and knowledge in coping with emergencies. Through the program, the community is involved in response plans that are activated when a crisis occurs, and ensures that Singaporeans will work together to cope with them.

As reported in Singapore news on Wednesday, Mr. Teo mentioned how the program has inspired many citizens to take ownership of their future. He reminded Singaporeans that they should be proud of what has been achieved, and strive to bring even more people into the program.

He highlighted the Geylang Serai area, which has the largest concentration of racial and religious organizations in Singapore with some 120 religious institutions, clan associations and civic organizations. In February of this year, a fire broke out at the Chong Hood Lim Association, a Buddhist temple housed within a shophouse in the area. The temple and the Coronation Baptist Church next door became structurally unstable. Upon learning that the church would be unable to conduct service sessions, the temple’s management agreed to share its newly-acquired activity centre nearby to temporarily allow the church to continue conducting service sessions. Mr. Teo said subsequently, the church was able to find its own space, but what was important was the spirit of help from the community that was evident.

He went on to say, “We have learnt from campaigns of the past that a top-down approach may get a project started expeditiously. However, to have it take root and be sustainable in the long term, it has to inspire the ground and gain traction. It is only when the people on the ground take ownership and see meaning in it that the programme works.”

I was inspired to read that Singapore has implemented such socially-empowered engagement. It’s refreshing to know that an ideology we believe in also rings true across seas: That the top can initiate, but ultimately, we can’t ignore the influence that comes from the grassroots beneath. I think this is the path to a better democracy in the long run.

-Holly Clark-

Announcement – Mary Pat is becoming a Partner at Ascentum!
Monday, September 19th, 2011

As the warm air subsides and the seasons shift, the Ascentum team is also feeling some major changes in the atmosphere. It has recently been announced that Ascentum’s Director, Mary Pat Mackinnon, will be promoted to Partner at Ascentum! In her position as Director, Mary Pat has led public and stakeholder engagement initiatives and is integral to the strategic planning work Ascentum does for its clients. (more…)

Moving Forward Together: Process for Selecting a Site for Canada’s Deep Geological Repository for Used Nuclear Fuel – Nuclear Waste Management Organization (NWMO)
Sunday, September 18th, 2011

 

Challenge

NWMO LogoThe Nuclear Waste Management Organization (NWMO) was established as a requirement of the Nuclear Waste Fuel Act to develop a long-term management strategy for used nuclear fuel in Canada. (more…)

Canada uses social media to engage China’s new tech-savvy generation
Friday, September 16th, 2011

In early August, it was reported that the Canadian Embassy in Beijing had used the popular Twitter-style social networking site Sina Weibo to post the entire Federal Court decision in the legal battle that led to the deportation of businessman Lai Changxing.

While governments in Canada are starting to use social media to engage Canadians in dialogue,  the creation of a Weibo account makes the embassy the first Canadian diplomatic outpost to use social media to speak directly to local citizens in another country. (more…)

On the Government of India’s ‘Framework and Guidelines for Use of Social Media’
Friday, September 9th, 2011

In the spirit of the “back to school” season, I’d like to share an example of a social media strategy that we can learn a few things from. Recently, the Government of India’s Department of Information Technology (DIT) released a draft of the “Framework and Guidelines for Use of Social Media by Government Organizations.” What’s even more interesting is that this document has been circulated for public consultation. The opportunity to provide feedback is open until the end of this month.

What strikes me most about this strategy is its robustness – it is not simply a declaration to support social media use. Rather, it seems to provides government organizations with a detailed strategy for conducting productive engagement with their stakeholders through social media. After reading through the document, there were three things that I especially liked:

1. The strategy articulates the underlying challenges associated with integrating social media into government practices:

“While at a personal level, the uptake and usage of such media is gaining rapid popularity, use and utility of such media for official purpose remain ambiguous. Many apprehensions remain including, but not limited to issues related to authorization to speak on behalf of department/agency, technologies and platform to use to communicate, scope of engagement, creating synergies between different channels of communication, compliance with existing legislations, etc.”

Understanding these complexities is essential for anyone hoping to leverage social media in a truly strategic way. This is especially relevant for government, as there will be strict protocol around corporate communications.

2. The strategy does not ignore the essentials. Determining “who, what, when, where and why” is always a critical first step to identifying your social media needs, expectations and limitations. This may seem like a no-brainer, but overlooking these fundamental questions (e.g. targeting the wrong audience, developing irrelevant content) is often at the root of unsuccessful social media campaigns.

3. The strategy speaks to some important nuances around social media. Perhaps the most important is the recognition that “social media is literally a 24/7 task… [so] the extant rules and regulations of media interaction do not fully apply to them.” In fact, the relentless pace of activity occuring on social media platforms (e.g. news can spread instantaneously and exponentially; people will expect instant updates and responses) makes it a unique, and often more demanding, channel for citizen-government interaction. The DIT also emphasizes the need for social media monitoring and analytics, which can help organizations increase their outreach overall by utilizing key data around online activity.

I’ve just glanced over what I think are some interesting features of this strategy, so I’m hoping that you take the time to look over it in more detail. Please visit http://mit.gov.in/content/social-media-framework-guidelines-government-organisations-draft-public-consultation to download a copy.