Shaw’s Customer Conversations on Data Use. Great, but what about online tools…?
Tuesday, March 1st, 2011

Shaw Communications has just launched a great customer consultation to hear their views on internet use and fees.  There are 35 in-person dialogues but, ironically, limited ways to take part online.  We think they can do better.

The situation
In the last few weeks, there’s been an interesting public debate about the internet – how Canadians think their internet services providers (ISPs like Bell or Rogers) should limit or charge them for how they use the web.

This was sparked by a controversial CRTC ruling on so-called “Usage Based Billing”.  If #UBB is something new to you, CBC has a great 2-minute explanation here.

The CRTC’s decision was questioned by some Canadians, and 416,207 of them signed a petition on asking for the decision to be reversed.

Shaw’s response
Shaw, one of Canada’s leading telecom companies, seems to have taken note of the public’s concerns and has launched a consultation with its customers to hear their views on usage and fees.

I think Shaw deserves credit for starting this conversation.  More companies could be engaging their customer to co-create new programs, policies, products or decisions.  Ultimately, the quality and utility – both for Shaw and its customers – will depend on the process design, I think it’s a promising campaign.

Bringing the conversation online
The Shaw conversations are described here.  People can take part in one of 35 in-person dialogues, send Shaw an email, or call a service rep.

For a customer engagement that’s really about how people use the internet, I think these participation streams should be complemented by more online dialogue.  Shaw could be hosting a discussion board or idea forum on its website – similar to what the Government of Canada did for its consultations on the Digital Economy Strategy.  This would foster a broader conversation, and allow people to take part who can’t attend face-to-face events.

It seems to me that more online engagement would better fit a conversation about the internet and how Canadians use it.

What do you think?  Would you take part?  What would you tell Shaw and other participants?

– Ellis Westwood –

Don’t feel that as if there isn’t. It can be a real tight fit between the lower receiver, the upper receiver and here in the very top where your catch is. Have the quarterback Cheap Jerseys take the snap from center and drop back before making each throw, but it should be done quickly. This will teach the quarterback how to get in rhythm before the throw and get him to understand what it takes to make each of those throws accurately.. “You have to have a lot of confidence, not cockiness so to speak. But you have to have a lot of confidence,” LeBlanc said. Either way, Patriots fans will be happy with what they saw from Garoppolo, as he showcased the same ability to coax the best from his team that Brady has always displayed in his career. Whether Garoppolo can replicate this ability with the kind of consistency Brady has shown for years remains to be seen.. It was now seven o clock coach stores locations in the evening. The next event was the arrival of oakley sunglasses gascan another officious visitor. Select the format and zoom type for your disc. A standard DVD is 4.7 GB. They did beat the same Chiefs convincingly eight days ago. 49 ers are on the road against Green Bay. BooksKids can never have too many books, and birthdays are a great time to add to a toddler’s library. The 1 year old on your list is likely to get a kick out of titles such as cheap jerseys Mr. Wherever you are on the socio economic scale, on that one cheap nfl jerseys day you all equal because you all rooting for the same team. Widespread popularity of tailgating began in the ’60s and ’70s when football became a television staple, Cahn said. Whether you a fan of the game or just of cheap jerseys game day food, there no denying the appeal of football cuisine. For this month Cheap Oakleys recommendations, I set out to assemble an all star lineup cheap jerseys of the best of Food Network Library tailgating cookbooks. And all of Green Bay smiles.12. Food for thought: Seahawks win with 12 points. Have an athlete stand by a wall while holding a piece of tape or chalk. They lower into a quarter squat and then jump as high as they can, placing the tape or marking the wall with chalk at their highest point.. What red blooded American has never asked the question, is bowling really a sport? And if it is a sport, then how do you define a sport? If not, then why not. Well I have decided to take a stab at answering this hotly debated question. Supplementary Table 2 lists the number of neurons per condition, hazard ratios, 95% CI and P values, as determined by Cox hazards analysis. (c) Autophagic induction improved survival in cheap jerseys TDP43M337V HB9 positive human iPSC derived MNs. So basically, this is the blood forming tissue in the body. However, due to certain reasons, the bone marrow starts manufacturing white blood cells in numbers that is way higher than what is required.

Comments are closed.