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Archive for September, 2010

The Value of Different Engagement Methods: Community Summits
Friday, September 24th, 2010

Most people have some preconceived notion of what a public consultation may look like: a crowded room, people talking back and forth, and a person standing at the front fielding questions. However, meaningful engagement can be achieved in a wide variety of ways, and as a result, should look different depending on the situation.

Over the next few weeks, I’ll be sharing a few examples of different methods, which I used recently in a course at the University of Victoria to conduct ‘simulation’ consultations. (more…)

Ascentum presenting at the next Social Media for Government conference
Friday, September 17th, 2010

Ascentum’s delighted to be speaking at the next Advanced Learning Institute (ALI) Social Media for Government conference in Ottawa, September 27-30.

We’ll be presenting on a recent high profile public engagement project we were involved with – the online consultation on a Digital Economy Strategy for Canada.  We’ll be describing the process design, launch, the challenges we encountered along the way, and our principal learnings, alongside the great team from Industry Canada.

Our slot is on September 29.  We’d love to see you there!

You can read more about the conference here, including how to register.

Vitalizing Democracy: Vote for the Mental Health Commission of Canada!
Tuesday, September 14th, 2010

Last year, we had the privilege of working with the Mental Health Commission of Canada as it embarked on an epic journey to develop a mental health strategy for Canada.

I say “epic” because the magnitude of this task cannot be under-estimated. Consider: the prevalence of mental illness and mental health problems in Canada (one in four Canadians will at point or another in their life struggle with mental health issues); the chronic under-funding and fragmentation of the Canadian mental health system (which is in effect a patchwork of systems held together by a mix of goodwill and duct tape); the complex constitutional context in which any reform must occur (not to mention that many social services are delivered by municipal and regional authorities) and… Well, you get the picture.

Enter Howard, Gillian and Mary – the Commission’s original Mental Health Strategy Team, and among the most dedicated people I have had the privilege of working with. Together, they rose to the challenge of catalyzing a national dialogue on this very complex issue by engaging Canada’s mental health community in 15 regional dialogues, and a far-reaching online consultation. When all was said and done, we had heard from over 2,000 individual Canadians, hundreds of stakeholder groups, and had collected enough notes to compete with War and Peace for the title of world’s longest novel. More importantly, the outcomes of this engagement process were very real: the Commission listened carefully to the voice of participants, and completely rewrote their Framework for a Mental Health Strategy for Canada.

This is why we couldn’t resist nominating the Commission for the prestigious Reinhard Mohn Prize 2011, which seeks to recognize a project that “vitalizes democracy through participation”. This is an international competition, and the Mental Health Commission of Canada is among the 20 projects shortlisted for the grand prize (among over 100 projects from around the world).

If you have a moment, please take a few minutes to visit Vitalizing Democracy website: members of the public are invited to vote for the shortlist project of their choice, and this public support will be taken into consideration in the jury’s final assessment. You will need to register to cast your vote, but it takes only a few minutes to do so.

The Commission has my vote… Please give it yours!

- Manon Abud -

How to use Smartphones to make your next in-person dialogue awesome!
Friday, September 3rd, 2010

Smartphones bring the world into users’ hands.  Web access, Facebook, Twitter, Wikipedia and apps allow people to access, share and co-create knowledge in real time.

They are also powerful tools that can make in-person dialogues awesome – both in terms of generating shared information and giving participants a more engaging experience.  

And, researchers estimate that there are over 5 million Canadians with Smartphones.  They are becoming more common as tools for business and/or personal use.

Earlier this week, we read a great blog by Dwayne at LearningCycle.ca called “35 Ways to Use an iPhone in a Workshop”.  Some are there for fun but there are quite a few thoughtful ways to use iPhones or other Smartphones in workshop.

Here are our favourite 5:

Camera: Use it to snap pictures of group activities, flip charts, and other knowledge products participants create during small group breakouts.  These can be analyzed and included in reports, as well as shared online.

Video: Use it to capture the “story” of the day – the opening, group interactions, individual conversations, and even personal “what I learned” or reflections interviews at the end of the event.  This could be easily edited and kept as a time capsule, shared with participants only or posted online for the broader community experience the event as well.

Twitter: With an LCD display and active search enabled, use it to ask participants questions and have them @message or DM replies.  140 characters isn’t much, but it can help participants express their ideas concisely!  (You can read an earlier blog with more tips for using Twitter at in-person events here)

Wikipedia app or Google search: Use them to check facts, conduct quick research and bring additional knowledge to play to inform deliberations and make they are truly evidence-informed.

Networking: Use it to help participants build professional networks or stay in touch.  On the free Bump App for iPhones, participants can “bump” fists with their devices and exchange contact information wirelessly.  It’s as easy as shaking hands… only more fun.

A big thanks to @learningcycle for a great blog that got us thinking…

Ellis Westwood & Stephan Telka